Shipping Info

Due to the fact that many of our products are made to order, there may be a wait time of several weeks prior to shipping. We will inform you via email as soon as your purchase has been shipped. 

Domestic shipping within Canada

  • We offer complimentary shipping across Canada. You have the option add insurance to the shipping of your package, with charges varying based on the amount insured.
  • All orders over $50 CAD are shipped via Canada Post expedited parcel service. Average shipping time is 4 - 7 days, depending on destination. Orders under $50 CAD are shipped via Canada Post standard parcel service.
  • For shipments within Canada, individual provincial taxes will be applied at time of checkout. 
  • Please email orders@thelovedone.ca to request express shipping. Additional shipping charges may apply.
  • All shipments within Canada can be returned free of charge using a pre-paid return label, provided upon request. For more information, please read our Return Policy

Shipping to the Continental USA

  • All packages are shipped via Canada Post Expedited Parcel service. Average shipping time is 4 - 7 days, depending on destination.
  • Flat rate is $15 across the continental USA. This rate does not include insurance. You have the option to insure your package at an additional charge.
  • Please email orders@thelovedone.ca to request expedited shipping. Additional shipping fees may apply.
  • Customs fees and taxes may apply to your purchase. These are the responsibility of the customer and will be due on delivery and paid to carrier.
  • Due to customs regulations, we regret that we are not able to provide a complimentary return label in the event of a return. All shipping costs for returns are the responsibility of the customer.

Shipping to the United Kingdom and Europe

  • All packages are shipped via Canada Post International Parcel service. Shipping times vary depending on destination.
  • Flat rate is $20 across Europe. This rate does not include insurance.  You have the option to insure your package at an additional charge.
  • Please email orders@thelovedone.ca to request expedited shipping. Additional shipping fees may apply.
  • Customs fees and taxes may apply to your purchase. These are the responsibility of the customer and will be due on delivery and paid to carrier.
  • Due to customs regulations, we regret that we are not able to provide a complimentary return label in the event of a return. All shipping costs on returns are the responsibility of the customer. 
  • We are happy to offer shipping to our international customers. All prices listed are in Canadian dollars. All duties, customs and additional taxes are the responsibility of the customer and must be paid upon delivery. Please contact your local customs authority about additional costs and methods of payment.

Countries Included:
United Kingdom: England, Northern Ireland, Scotland, Wales
Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Rep. of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden

Potential Delays for International Shipments
Orders shipped internationally may be subject to customs clearance in their destination country. This may cause slight delays in the arrival of your shipment.